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FAQs, detailed user manuals, and multiple contact options all in one place.
FAQs
Top questions and answers from our users.
Q: Does the system support scanning of Barcode and QR Code?
A: Both Barcode and QR Code scanning are supported. The system works seamlessly with USB scanners or handheld scanners without requiring additional driver installation.
Q: How does the program manage Serial No and Lot No?
A: Users can assign Serial Numbers or Lot Numbers to each item for easy stock tracking and accurate historical verification. The system also provides detailed reports on product movement.
Q: Does the system support multiple warehouse management?
A: Yes, the system supports multiple warehouses. Users can create sub-warehouses such as central and branch warehouses to manage separately and view reports for each warehouse clearly.
Q: Does the system have an automated stock counting feature?
A: Yes, it supports stock counting using mobile devices equipped with barcode scanners, enabling more accurate and faster inventory checks with real-time data recording.
Q: Which operating systems does the program support?
A: iStock Express primarily supports installation on Windows PC and can be used with mobile devices for mobile scanning tasks.
Q: What database does the program use?
A: It uses Microsoft SQL Server Express, which incurs no additional licensing fees.
Q: How do I update to a new version?
A: The system offers online updates with guidance and support from our Support team.
Q: Does the system support Cloud usage?
A: Yes, the system supports Cloud-based operations and works seamlessly with USB and wireless handheld scanners connected to Windows or Android devices.
Q: Are there monthly or yearly subscription packages available?
A: Yes, we offer monthly, yearly, and one-time flat-rate packages to suit your needs.
Q: What payment methods are available?
A: Payments can be made via bank transfer, QR code scanning, or corporate invoice billing.
Q: Are there any additional installation or training fees?
A: Most packages include installation and training fees. Any additional charges will be communicated in advance.
Q: Is it possible to get a refund after payment?
A: Refunds depend on the terms of the package. Please review the refund policy before making a purchase.
Q: How can I upgrade my package?
A: You can contact our sales team to change your package. The system will automatically calculate any price differences.
Q: How can I contact Support?
A: You can reach Support via Line OA, Email, Call Center phone number, and the issue reporting form on our website.
Q: What are the Support team’s working hours?
A: Monday to Friday, 8:30 AM to 5:30 PM, excluding public holidays.
Q: Is there a live chat option available?
A: Currently, live chat is not available. However, you can leave a message via our contact form, and our team will get back to you.
Q: How long does it take to get a response?
A: Typically, you will receive a response within 1 business day.
Help Center
A centralized support library to guide you through problem-solving and system use.
User Manual
Detailed instructions covering all essential features and proper usage steps.
Tutorial Videos
Learn how to use the system through easy-to-understand demonstration videos showcasing real usage.
Program Features
Discover standout features on Windows and Mobile.
Terms and Services
Review license permissions, subscription procedures, and support policies.
Contact Information
Icon Solutions Co., Ltd.
98/27 Premium Place, Pho Kaeo Road, Nawamin Subdistrict, Bueng Kum District,
Bangkok 10240
Business Hours:
Monday – Friday, 8:30 AM – 5:30 PM
065-423-5693 (Call Center)
099-693-5493 (Contact Center)
094-629-2614 (Service Center)
sales@iconsolutions.co.th